Joseph Henderson JR.
20:36 12 Jun 21
Nomad Internet is not only amazing but they put other rural internet companies to shame! I’ve had Viasaat and they were terrible with slow speeds and when a storm hit you weren’t using the internet at all, now I know what you’re think, how is 4G better than Satellite Internet? Simple, cellular internet uses waves to the nearest tower, satellite has to throw waves to outter space and back, which is why satellite has terrible ping, clouds can block satellite waves were as 4G had a much shorter distance to the tower, now is Nomad actually unlimited, I’d also say yes, I’m a YouTuber so I use massive amounts of data when uploading videos! And not once did my speed ever get throttled! And it can handle online gaming, when’s that last time you heard rural internet say that? Is Nomad worth it, I’d say yes!
18:25 12 Jun 21
Good chat. Was given lots of info.
16:24 12 Jun 21
14:55 12 Jun 21
I have not started the actual service but the communication I have had with the Chat Support folks has been excellent.
21:07 11 Jun 21
looking to change service providers. Ryan Peterson was the one to ask. he was very informative and helpful. very knowledgeable of the services they offer.
Ron Young III
20:07 11 Jun 21
i had a few issues and my representative handled everything quickly and knowledgeable thank you sean perkins.
18:08 11 Jun 21
Dexter was extremely helpful when we reached out to explain we had accidentally ordered the wrong device.He assured us we could rectify the problem and expeditiously refunded us the original price and made sure our order for the correct router was taken care of.If this is the customer service in its entirety for this company, then I look forward to doing business with Nomad.Justin
17:06 11 Jun 21
16:50 11 Jun 21
I had troubles with my internet questions and Sean was very quick to help me with my problems! I had tons of questions but he was very patient throughout and helped me out so much. Thank you all so much for your help!
Heather La Follette
16:47 11 Jun 21
I’ve talked to the chat option twice, and each time they have been extremely helpful. Today Luis helped me in returning one router to try a different plan. He wanted to make sure I was happy and not to give up, we’d find the right plan. Great customer service!
16:07 11 Jun 21
15:34 11 Jun 21
Went above and beyond to help me get my issue resolved in a timely manner !
15:26 11 Jun 21
Used the chat feature on their website to get info on the routers for their service. Samuel was very responsive and was able to give me all the information I requested.
22:51 10 Jun 21
22:32 10 Jun 21
Ryan was a big help and answered all of my questions.
20:02 10 Jun 21
Very nice customer service. I chatted wth Samuel Simmons. He was very informative and answered all my questions.
19:20 10 Jun 21
I had a problem with my Router having to be rebooted several times a day and chatted with Sean Perkins who was very professional and knowledgeably. After going over some of the details and running certain test he has agreed to send me a replacement CIM card to try and take care of the problem I was having. I can't thank him enough for his help. My internet has gone out again for the third time in 9 months each time it goes out it takes a minimum of two weeks to get it back up and running again. I have left numerous messages on the site but god forbid anyone responds. You can't call the company because no one is answering the phones still because of Covid. For $149.00 a month their service is for the birds. When the system works you can't beat it. I just wish someone would respond to my messages to get this resolved.
17:55 10 Jun 21
17:54 10 Jun 21
Chatted with customer service. Friendly and polite. I just wish their website had more details regarding the brand/model of the router.
17:24 10 Jun 21
21:27 09 Jun 21
Had an informative chat with Samuel Simmons. Based on his advice and recommendations we decided to try their products.
21:18 09 Jun 21
Very helpful and rapid assistance
19:05 09 Jun 21
the online Rep. was very helpful answering all my questions in a timely manner. I appreciated his help very much!
18:50 09 Jun 21
I needed help and spoke with Luis through the chat feature. He was extremely helpful by answering all of my questions and concerns. He provided a link to an item that I needed to order so there was no guess work on my part.
18:02 09 Jun 21
17:41 09 Jun 21
Denise Vasquez Pursell
17:24 09 Jun 21
Very responsive and able to answer my questions and provide the information on what product I should use.
17:02 09 Jun 21
16:58 09 Jun 21
16:20 09 Jun 21
Luis was quick to answer and knew everything I was asking about.
15:31 09 Jun 21
Samuel provided amazing customer service, as has the rest of the Nomad team through multiple chats. I had an issue with the router I received, and he was able to rectify it quickly without any inconvenience to me. Although I have yet to try their product, I will update once I have. However, their customer service is tremendous.
15:06 09 Jun 21
I just learned of this Internet service/provider and had a number of questions. Luis was very responsive and answered all my questions. He was also quick to come online to help me out!!
14:48 09 Jun 21
Very good service .
19:31 08 Jun 21
Great Customer Service, I have not received my Nomad System yet but the person who helped me was very courteous with his time and answered all of my questions in a timely manner.
19:28 08 Jun 21
Samuel was very helpful! I just signed up, so hoping it is great Wifi for our travel and camping trips. To be continued until we get our unit....
19:01 08 Jun 21
18:37 08 Jun 21
Louis answers all my questions and makes me feel confident I can work remotely on the road!